SO, Business Engagement Manager, Emerging Enterprise

About the role

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description 1. Inbound Call Handling Attend to inbound calls from business customers in a professional and timely manner Provide accurate information on banking products, services, and processes Resolve customer enquiries efficiently while maintaining high service standards Escalate complex cases to relevant stakeholders when required 2. Task & Email Management Process inbound requests received via shared mailboxes (e.g., offering sheets, internet banking enquiries, loan-related matters) Ensure all tasks are completed within agreed turnaround time (TAT) Maintain accuracy and completeness in documentation and processing 3. Customer Service Excellence Deliver a consistent and high-quality customer experience Build strong rapport with customers through effective communication Handle complaints professionally and ensure proper follow-up 4. Operational Compliance Adhere to internal policies, procedures, and regulatory requirements Ensure all transactions and processes comply with audit and risk guidelines Maintain proper record-keeping and documentation 5. Process Improvement & Team Support Identify opportunities to improve workflow and service efficiency Participate in process enhancement initiatives and team projects Support team members and contribute to a collaborative working environment Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference