Provide exceptional customer service and assist patients and families with the check-in process , working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Customer Service, Patient Access Associate II at R1rcm
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.
Requirements
Exceptional customer service experience, communication, and interpersonal skills
Strong composure and professionalism in a fast-paced environment
Ability to multitask and prioritize quickly with high attention to detail
Comfortable with shifting priorities based on patient needs
Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
High School Diploma or GED
Ability to pass a background check, drug test, and meet vaccination requirements
What You'll Gain:
Experience in healthcare administration & patient access
Exposure to revenue cycle, insurance processes, and hospital operations
Opportunity for growth within R1
A team environment focused on innovation, collaboration, and patient experience
Meaningful work supporting patients during urgent and emotional moments
Why You'll Love This Job:
Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.
For this US-based position, the base pay range is $16.61 - $22.95 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Benefits
Health insurance
Additional Information
Patient Access Customer Service Representative
On-Site: Austin, TX | Ascension Dell Children's North
Shift Schedule: Wednesday 12 PM to 6 PM, Thursday - Saturday 6 AM to 6 PM
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you ' ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
R1rcm · Austin, TX