Resort Greeter - JW Turnberry Aventura

About the role

The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. - 25% Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day. - 25% Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. - 10% Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries. - 15% Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested. - 15% Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10% The total amount of time for all functions of the job - 100%