Plan, review and administer effective outreach campaigns, programs or events for DataForce community members and other relevant audiences
Plan and monitor execution of satisfaction surveys for the DataForce community Forecast, measure, and report the results of various engagement campaigns
Create a systematic, process-driven approach to community engagement outreach and relationship management
Set and continually monitor Community members expectations, while actively working to improve the Community experience
Review and revise materials targeted for the DataForce Community based on feedback and outreach/engagement performance analysis
Track issues within the DataForce community, assisting with the development of recruitment and engagement strategies for programs/projects and the coordination of events
Perform root cause analysis for community escalations and proposing corrective actions - Prepare material for presentations regarding Community insights for internal and external customers
Work across various departments and functions to ensure the best satisfaction within the DataForce Community: Sales, Production, Recruitment, Tech Support, Operations, and Payments
Other tasks as assigned by Senior Community Manager, Community Engagement manager and Community Sourcing Director
REQUIRED SKILLS
Excellent writing skills for creatively engaging and attracting talent
Has an eye for detail in order to quickly and accurately proofread documents, templates, and email communications before publication
Attention to detail in order to perform root cause analyses and suggest corrective action for escalations
Ability to work independently
Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
Able to work under pressure to achieve department KPI goals
Ability to work autonomously in communication with contributors and colleagues within cross-function teams
REQUIRED EXPERIENCE AND QUALIFICATIONS
Minimum Bachelor's degree or its equivalent
Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities
Experience working in a multinational/multicultural virtual working environment
Experience in working in a cross-functional/matrix organization
Excellent communication skills (both written and verbal) in English
DESIRED SKILLS AND EXPERIENCE
Strong experience in Customer Service focused positions
Fluency in a language other than English
Additional Information
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Transperfect · Ph-philippines*