Bilingual Resettlement Officer

Benefits

Additional Information

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Purpose of the Role The Bilingual Resettlement Officer will provide culturally and linguistically tailored casework support to refugee households-including both adults and children-resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. This role will primarily focus on providing intensive, hands-on resettlement support to households in their first year of service, particularly those with higher and more complex needs. This role will help families access essential services, understand their rights and entitlements, and build the confidence and knowledge needed to live independently in the UK. Support will be delivered in English and Dari/Pashto through one-on-one assistance and group sessions. This support will be provided within client's homes, within partner officers and remotely. Key Working Relationships Position will reports to the Senior Resettlement Officer. This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will work closely with staff at our partner organisation, Citizens Advice Rushmoor. KEY ACCOUNTABILITIES Support to households (70%) Provide practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services. This will include hands-on support to complete applications, attend appointments, and resolve barriers to access. Provide enhanced support to households with complex needs, including but not limited to health needs, safeguarding concerns, limited English literacy, trauma-related barriers or difficulties navigating UK systems. Prioritise and manage caseloads to ensure households receive timely and appropriate support. Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals. Deliver group session support, including orientation sessions on life in the UK, both virtually and in person. Support the completion and regular review of individual Support Plans, using the Outcomes Star tool. Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies. Key Administrative tasks (20%) Ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements. Assist with project logistics, such as arranging essential items for clients, setting up the training rooms or events and preparing participant materials. Provide flexible administrative support to meet the project needs. Ways of working (10%) Deliver flexible, responsive support that reflects the intensive and time-critical nature of first-year resettlement, including home visits, joint working with partners, and multi-agency coordination. Collaborate with partners, local councils, charities, schools, and diaspora organisations. Attend multi-agency coordination meetings and contribute to service development. Regularly gather client and partner feedback in order to assess programming needs and responsiveness through focus groups, key informant interviews and surveys. Carry out all the above in accordance with the aims, values and policies