The Order Management Associate supports the end-to-end execution of customer material orders for large-scale infrastructure environments, including ISP networks, edge deployments, and major enterprise customers.
Order Execution & Customer Support
Manage the full lifecycle of customer material orders from intake through delivery and closure.
Process, validate, and track purchase orders, shipments, and fulfillment activities.
Serve as a primary contact for customer order inquiries, updates, and issue resolution.
Global Partner & Stakeholder Coordination
Collaborate with suppliers, logistics providers, and internal teams across regions and time zones.
Coordinate order requirements with cross-functional partners including procurement, operations, engineering, finance, and customer teams.
Support large infrastructure customers, including hyperscalers and global service providers.
Compliance & Operational Accuracy
Ensure all orders adhere to contractual terms, export/import requirements, and internal compliance standards.
Maintain accurate documentation and audit-ready records.
Support resolution of order exceptions, escalations, and compliance-related issues.
High-Volume Order Management
Handle large order volumes with speed and precision while meeting service-level expectations.
Identify recurring fulfillment challenges and recommend process improvements.
Support reporting on order performance, delivery accuracy, and customer satisfaction metrics.
Core Competencies
Customer-focused execution
Strong cross-functional collaboration
Operational discipline and process ownership
Comfort working in complex, compliance-driven environments
Clear communication across global stakeholders
ESSENTIAL CRITERIA:
Associate or Bachelor's degree in Supply Chain, Business, Operations, or related field (or equivalent experience).
2+ years of experience in order management, logistics, supply chain operations, or customer fulfillment.
Experience working in fast-paced, high-volume operational environments.
Strong written and verbal communication skills with the ability to work across global teams.
Exceptional attention to detail, organization, and prioritization skills.
DESIRABLE CRITERIA:
Experience supporting ISP infrastructure, edge deployments, or large enterprise/hyperscale customers.
Familiarity with ERP and order management systems (Jira, Sage/X3, Odoo).
Knowledge of compliance requirements such as export controls, customs processes, or regulated materials handling.
Ability to manage competing priorities and escalate risks proactively.
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Pay Range
$31.73 - $37.98 USD
Benefits
Equity / stock options
Additional Information
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Eositsolutions · Hayward, CA