Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance.
Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings.
Support mainstream software applications, including Office. Maintain inventory, manage life cycle processes, develop hardware specifications, and administrative tasks as needed. Record and track support requests using ServiceNow.
Required Qualifications
Must have at least two years' experience providing desktop support in an enterprise environment.
Experience with enterprise tools like Active Directory, Ivanti, Bomgar, LanRev, MDT, and remote desktop. Ability to work in a team environment and on your own.
Ability to coordinate or manage projects.
Ability to prioritize workload based on criticality of request.
Ability to handle stressful situations and keep your composure and professionalism.
Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers.
Relevant education and experience may be substituted as appropriate.
Requirements
More than two years' experience, A+ , Microsoft or Apple certifications.
Shown ability to manage over 200 systems.
Ability to use PowerShell or other scripting language.
Driving Required
No
Salary Range
$54,000 + depending on qualifications
Working Conditions
This position is located on the UT campus.
Keyboard
Work Shift
Monday - Friday, 8:00 AM - 5:00 PM
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
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Employment Eligibility:
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University i
Benefits
Remote work options
Additional Information
Job Posting Title:
Desktop Support Specialist ----
Hiring Department:
Technology Resources ----
Position Open To:
All Applicants ----
Weekly Scheduled Hours:
40 ----
FLSA Status:
To Be Determined at Offer ----
Earliest Start Date:
Ongoing ----
Position Duration:
Expected to Continue ----
Location:
UT MAIN CAMPUS ----
Job Details:
General Notes
At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. For more information on Technology Resources, please visit: https://business.financials.utexas.edu/trecs
Purpose
To provide desktop support and general IT services to a user base of technical and non-technical customers in an administrative and academic environment.
Utaustin · UT Main Campus