ServiceNow Configuration Expert (f/m/d) @ A1 Competence Delivery Center

Benefits

Additional Information

Strength. Care. Growth A1 Competence Delivery Center is a vital component of A1's telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1's operations across all OpCos, independent of location. Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities' enhancement, paired with job stability. You will know we are the right place for you, if you are driven by: Opportunities to learn and build your career. Meaningful work in a stable and fast-paced company. Diversity of people, projects, and platforms. A supportive, fun, and inspiring place to work. Role Overview: As a ServiceNow ITOM Consultant, you will design, implement, and optimize ServiceNow solutions for telecommunications clients, driving system integrations, CMDB governance, process automation, data quality, testing activities, and successful customer adoption while collaborating closely with stakeholders to deliver high-quality business outcomes. Role insights: Integration of external systems with ServiceNow platform whit focus on telecom industry. Develop and maintain detailed technical and process documentation. Establishing and maintaining the CMDB; managing data with import sets, updates sets and transform maps. Integration of external systems with ServiceNow platform. Data Management and Quality Assurance. Process analysis and automation. Perform System Integration Testing. User acceptance testing, transition and knowledge transfer to customers. What makes you unique: Strong expertise in ServiceNow ITOM, including Discovery, CMDB, and CSDM design, implementation, and optimization. Hands-on experience with ITSM process implementation and customization. Knowledge of TNI and TSOM solutions, including configuration and process adaptation. Excellent communication skills and ability to build and maintain strong client relationships. Solid understanding of networking fundamentals, including routers, switches, access points, IPv4, and IPv6. Experience performing system health checks, troubleshooting complex issues, conducting root cause analysis, and implementing preventive measures. Working knowledge of Java and JavaScript. Good understanding of Windows and Linux environments. Experience with Microsoft SQL Server (MSSQL). Fluent English, both written and spoken. Our gratitude for the job done will be eternal, but we'll also offer you: Valuable experience in one of the fastest-growing and most innovative industries. Challenging assignments with strong opportunities for personal and professional growth in a multinational environment. Hybrid working model supporting a healthy work-life balance. Thousands of online and in-person Learning opportunities for you to grow. Modern, open, and friendly work environment that fosters continuous learning and the development of both technical and soft skills. Special employee tariffs and a wide range of attractive employee benefits. If you have any questions, please do not hesitate t o contact Mariya Ivanova.