Officer, Customer Relations
External
Simedarby · MalaysiaFull-timeOn-siteToday
CRMDocumentationExcelSDN
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Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
- Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years' experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Benefits
Vision insurance
Additional Information
Company : Sime Darby Auto ConneXion Sdn. Bhd.
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