Client Delivery Trainer

About the role

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team. About the Client Delivery Trainer: The Client Delivery Trainer leads the end-to-end design, delivery, and management of enablement training for MarketStar client teams. This role serves as the training point of contact for the assigned client program; ensuring that training delivery meets world-class standards and directly supports business growth. The ideal candidate will bring strong experience in sales, facilitation skills, and a deep understanding of the sales process to foster a high-performing & development-focused training culture. Location: Salt Lake City, UT - Hybrid What Will You Do? Training Delivery & Facilitation - Lead and deliver program-specific onboarding that equips new hires to ramp quickly and perform confidently. Facilitate training aligned to MarketStar and client expectations across product knowledge, sales methodology, roleplay progression, and certification readiness. Learner Performance Management - Drive learner readiness and accountability throughout onboarding by monitoring engagement, coaching performance, reinforcing expectations, and ensuring a successful transition from training to the production floor. Certification Execution - Execute the certification strategy from readiness through completion, including mock calls, knowledge validation, performance calibration, and go-live recommendations in partnership with Team Leads and QA. Stakeholder Partnership & Enablement Alignment - Build strong partnerships with Program Managers, Team Leads, QA, and client stakeholders to align training execution to business priorities, performance expectations, and evolving program needs. Mentorship Program Execution - Lead the mentorship experience post-training by driving structured skill application, coaching opportunities, shadowing, and feedback loops that reinforce learning and accelerate confidence in role. Content Strategy & Development - Design, build, and continuously evolve impactful learning materials including facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets that support learner success. Training Effectiveness & Performance Insights - Measure training impact through learner performance data, certification outcomes, business metrics, and stakeholder feedback to evaluate effectiveness and inform strategic improvements. Everboarding & Continuous Enablement - Deliver ongoing enablement that addresses performance gaps, reinforces key behaviors, and supports continued skill growth based on business trends, floor insights, and client priorities. Continuous Improvement & Performance Optimization - Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted improvements to strengthen training outcomes and increase effectiveness over time. Training Program Execution - Execute onboarding and enablement programs from kickoff through completion, ensuring learners, leaders, tools, and resources are prepared to deliver a high-quality training experience. Resource & Program Support - Lead training initiatives through effective planning and stewardship of program resources, materials, and budget allocations to enhance learner experience and team engagement. What Will You Need to Succeed? Proven experience in sales enablement, sales training, or related roles Knowledge of adult learning principles Experience in training facilitation and delivery Excellent communication & interpersonal skills Strong project management skills and a track record of meeting deadlines Demonstrated ability to coach, mentor, and develop learners Experience wit