Airport Operations Agent

About the role

Under direct supervision of the Airport Operations Supervisor, this position assists in the daily operation of the Rick Husband Amarillo International Airport. Duties include video and physical surveillance of the airport facilities; providing courteous Customer Service in the Airport Operations Center; and ensuring compliance with federal, state, and local regulations. ESSENTIAL RESPONSIBILITIES Maintain video and physical surveillance of the airport and participate in investigations by preparing video footage of incidents. Monitor alarm and security systems; notifies Airport Police to active alarms; issues security violations. Operate telecommunications equipment to receive, process and disseminate all calls coming into the Airport Operations Center, as well as notifying airport personnel and/or emergency services as needed. Serve as a Trusted Agent for the collection and issuance of security credentialing items, including but not limited to fingerprints, badge applications, and collection of fees for background checks and lost security credentials; maintain employee badges and criminal history checks. Perform Customer Service tasks including, but not limited to answering telephones, paging passengers over the airport paging system, communicating via radio, providing direction to the public, assisting callers by providing information about the location and nature of requests for airport services. Familiarity with FAR Part 139, TSA Regulation 1542, and other policies, procedures, and programs required to ensure Airport compliance with federal, state, and local regulations. Familiarity with Notices to Airmen (NOTAMS) and assist with public inquiries as necessary. Prepares and collects detailed information surrounding events and assists with incident report writing and dissemination of final report. Follow policies, procedures, and participate in programs as required by local, state, and federal regulations. As necessary, assists with airport facility and airfield tours. Attend staff meetings as needed. Performs up to 12-hour shifts on weekends, nights, and holidays to fulfill staffing requirements. Perform other job-related duties as assigned. M I N I M U M RE QU I RE M E N T S Requires a High school Diploma or its equivalent, FEMA Certificates NIMS 100, 200, 700, 703, 706, and 708 within three months of hire, and one year of relatable experience . Must complete fundamentals of airport operations training within six months of hire. Prior experience in telecommunications and customer service preferred. Valid Texas Driver's License Required. Must be able to pass a 10-year criminal background check and a drug-alcohol screening. Bilingual preferred. American Association of Airport Executives (AAAE) ACE related certifications preferred. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of customer service and telephone etiquette. Knowledge of modern communications practices, procedures, and equipment. Basic knowledge of the operations and activities associated with the operation of an international airport. Skill in using standard office equipment such as computers, multifunction printers, and muti-line telephone systems. Skill in conducting research and collecting information from multiple sources. Skill in establishing and maintaining effective working relationships with coworkers and the public. Ability to multitask and remain calm under emergency or stressful conditions. Ability to learn federal, state, and local rules, regulations and procedures governing the operation of a commercial service airport. Ability to read, write, and speak the English language proficiently. ADA PROFILE Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee will be required to exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, with walking and standing required occasionally. The employee must also feel, finger, grasp, handle, hear, pull, lift, push, reach, perform repetitive motions, speak, stand, shout, walk and run. The employee must also have the ability to make rational decisions and perform repetitive motions. WORK ENVIRONMENT The employee works in an environment where they are required to assist with crisis situations and potentially make major decisions involving people, resources, and property. This position may require shift work on weekends, nights, and holidays. This position may require the ability to work 12-hour shifts, as necessary. Position is subject to twenty-four (24) hour work availability, including shift w