Community Engagement Associate - Full Time Temp (approx. 12 months) - Markham Stouffville Hospital Foundation

About the role

The Markham Stouffville Hospital Foundation (MSH Foundation) is seeking a Community Engagement Associate to manage key components of the Foundation's community fundraising initiatives, support the database and online platforms, and provide support to Manager, Community Giving and the Donor Engagement team. The Community Engagement Coordinator is an integral part of the Foundation team supporting the strategic priority to expand our donor base through broad community engagement for sustainable future revenue. Key Results Area: Donor Care (40%) Meet the Foundation's high level of service standards through primary reception coverage to ensure prompt personal service and appropriate follow up - including and not limited to serving as a frontline point of contact for donor inquiries, handling inbound inquiries and providing timely, warm, and professional support by phone, email, and written correspondence. Respond to, or direct appropriately - general foundation, hospital and donor inquiries and ensure consistent and appropriate messaging and escalate as appropriate including notifying hospital patient relations of any hospital matters. Conduct thank you donor calls and follow-ups as required to steward and strengthen donor relationships. Support the Blackbaud Raiser's Edge NXT database and data integrity by updating donor records, ensuring address and contact methods are accurate, and entering responses from donor preferences and statistical surveys. Handle donor information with discretion, confidentiality, and attention to detail. Community Engagement & Outreach Support (40%) Provide administrative and logistical support to community giving and donor engagement initiatives. Assist the strategic development and execute in-hospital and community wide fundraising initiatives to enhance and grow the Bear Necessities and commemorative programs. This includes acting as the key point of contact for events, corporate giving, and partnership opportunities, as well as Bear Necessities and MSH Heroes deliveries. Support the online giving strategy including assisting to maintain the Foundation's symbolic giving catalogue, creating online donation pages, e-newsletters, e-communications and preparing content for various promotional needs. Assist with the creative development and occasionally communicate with vendors to support various campaigns and projects. Track and monitor expense and revenue details including results analysis to support financial reporting requirements and budget preparation. Foundation Wide Support (20%) Provides administrative support to the Community Giving and Donor Engagement team including invoice coding, meeting coordination and Visa reconciliation. As necessary, represent Markham Stouffville Hospital Foundation within the community at events that increase awareness and outreach to strategically target audiences, promote programs and build relationships, and other duties as assigned. Position Qualifications A university degree or college diploma in related field with a minimum of one (1) to two (2) years experience in fundraising, marketing and communications, and/or customer service. Knowledge of annual giving and direct marketing (ie. direct response, tele-fundraising, multi-channel direct marketing campaigns, etc.) an asset. Strong communication and presentation skills and the ability to persuasively convey the mission to diverse groups including donors, community leaders, physicians, Board members and others who are important to the organization's overall prosperity. Proficiency with Microsoft 365 (Outlook, Word, Excel, Co-pilot) Knowledge of Raiser's Edge Database NXT or experience working with relationship databases an asset. High level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful