Senior Specialist, Customer Care
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EliteAI-generated questions, company research, and talking points tailored to this role
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Senior Specialist, Customer Care, at RXO you will deliver exceptional service to our customers and the internal team. Are you ready to put your skills to work for a rapidly growing company? On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: Handle escalated calls with professionalism, empathy, and a calm demeanor, even in high‑stress situations. Document interactions thoroughly and ensure follow‑through until the issue is fully resolved. Update , and close tickets within the ticketing system At a minimum, you'll need: High School Diploma or equivalent 2 years of Customer Service Experience in a Call Center Environment Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint Strong verbal communication and conflict‑resolution skills Advanced problem‑solving and decision‑making abilities High attention to detail and strong organizational skills Typically 2+ years in customer service or escalation support It'd be great if you also have: 1-3 years of logistics or transportation experience Understanding of widely known and emerging tools, technologies and social applications Demonstrated group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization Ability to perform complex analysis of data, processes, policies, procedures and/or systems Does this sound like you? Check out what else RXO has to offer. Why Join Us:
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