Accounts Payable/Receivable Specialist II

External

Ucf · Orlando

Full-timeOn-siteToday

Accounts PayableAccounts ReceivableCompliance

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About the role

Join the University of Central Florida (UCF) Academic Health Sciences Center (AHSC) Student Health Team as an Accounts Payable/Receivable Specialist II in the Business Office Department and add to our dedication to providing excellent healthcare to the community that we serve. The Accounts Payable/Receivable Specialist II responsible for the clinics self-pay revenue cycle process ensuring accurate and prompt payment for services rendered. Coordinate front-end patient operations with back-end collection operations to verify that patient demographics are accurate and that students are web-enabled for access to on-line statements and payments. Develops relationships with patients and is confident in clinic and patient billing policies. Generate and distribute patient statements add late fees and account holds for delinquent accounts. Attention to detail, ability to manage medical billing and software, basic accounting skills, problem solving, strong communication and customer service. Produces month end reports for Dean's office.

Responsibilities

Patient Billing & Customer Service

Review and analyze the self-pay queue and Explanation of Benefits (EOBs) daily to ensure accurate patient balances; make account adjustments per policy.

Generate and distribute electronic patient statements via eCW portal; assist with supervision of student workers producing paper statements.

Respond confidently to patient billing inquiries and provide excellent customer service in person, by phone, and electronically.

Assist at the front desk as needed, answer telephone calls, and process daily payments.

Account Monitoring & Collections

Perform daily review of online payments and remove student holds as payments are received.

Add account holds and late fees per policy within the eCW self-pay claim queue.

Review next-day appointments daily to collect past-due balances and upcoming self-pay amounts.

Inform and document late fee and collection policies on patient accounts; web-enable patients for efficient billing and payment options.

Escalate delinquent accounts to the collection team as appropriate.

Interdepartmental Coordination & Teams Chat Monitoring

Monitor and act on Business Office Teams channels, including:Cashier Teams chat: Remove holds promptly for students making payments.

Determine billing eligibility and ensure charges are applied prior to appointment confirmation.

Assess visit eligibility in accordance with Business Office policy.

Ensure appropriate back-up coverage is arranged when on leave.

Auto Accident Claims Management

Manage and process student auto accident claims from intake through billing.

Ensure completion of required Qualtrics auto accident forms or signed attestation/declination forms.

Verify insurance coverage, policy information, and eligibility with adjusters prior to scheduling.

Track all auto accident claims and submit Qualtrics forms, HCFA forms, and progress notes to insurance carriers via certified mail.

Maintain accurate logs and detailed account notes for reporting, analysis, and coordination with the payment team.

Revenue Cycle Reporting & Analysis

Oversee the self-pay revenue cycle and prepare detailed month‑end accounts receivable aging reports.

Present analytics on days in A/R, collection rates, and bad debt write‑offs, including year‑over‑year comparisons and variance analysis.

Prepare and submit monthly departmental reports for the Dean in a timely manner.

Compliance, Training & Policy Adherence

Ensure compliance with healthcare regulations, payer guidelines, and AAAHC requirements.

Follow internal controls and procedures to prevent errors or fraud.

Stay current with Business Office policies and assist with revising and training staff on policy updates as needed.

Complete all required university, AHSC, and SHS training on time.

Perform other duties as assigned by the Business Manager I, Business Manager II, and/or Associate Director, Business Operations.

Accounts Payable/Receivable Specialist II

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