Prepares damage estimates or valuation for complex claims and locates parts
Evaluates diminished value in a complex claim
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiates and settles complex claims in accordance with business unit best practices
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations, and decision-making process
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly
Investigates complex files, reviews damage, take photos, and determines reparability or total loss
Responds to complex arbitration contentions
Education
4 year Bachelors Degree (Preferred)
Requirements
2 or more years of experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Shift Time
Shift A (India)
Recruiter Info
Nikita Vasant Torne
ntoro@allstate.com
About Allstate
Learn more about Allstate India here .
Benefits
Vision insurance
Additional Information
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Under limited supervision, the Consultant II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Allstate · – Pune Sez 1 (all Floors Except 9th And 10th), India