2+ years' experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention
2+ experience troubleshooting and working with hydraulic, electrical, and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials for them.
Must enjoy speaking with, instructing, and interacting with people from various backgrounds, languages, and ethnic groups (including through the use of an interpreter)
Excellent oral and written English communication skills
Demonstrate ability to maintain composure and communicate effectively with unhappy customers
Proven ability to work as part of a team, accept feedback and make necessary changes
Excellent computer and keyboarding skills (Microsoft Office, Internet)
Strong interpersonal skills - professional, courteous, friendly, and helpful
Self-motivated with excellent project, time management and organization skills
Must be able to sit and stand for extended periods of time; physically able to operate and repair Ventrac equipment including bending, kneeling, or laying down to work on it.
Able to occasionally lift 45 lbs.
May require up to 50% travel time. Must have, or be able to gain a Medical Examiner's Certificate
Preferred Qualification:
5+ years' experience training technicians on how to repair and service Ag, Auto or Commercial Turf equipment
5+ years' experience troubleshooting and repairing commercial turf equipment including small gasoline and diesel engines, hydraulic system and 12-volt electrical systems.
2+ years of certified training in Ag/Diesel or Sports/Commercial Turf equipment repair
Prior experience working in Technical Customer Service
Previous work experience troubleshooting, diagnosing
Benefits
Vision insurance
Additional Information
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.
Who Are We?
Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces. #LI-Ventrac
The primary role of the Product Training Specialist II will be to develop and deliver sales and technical training to Ventrac dealers, technicians, and sales staff by leading and facilitating factory sales and service training events at Ventrac's Training Center in Orrville, OH. The Product Training Specialist also develops, updates, and distributes sales and service training content for in-person events or for use during new dealer onboarding. Factory training also includes facilitating and coordinating various customer events and internal training. To support the Ventrac sales and service teams at trade shows, dealer sales events, or field technical training, travel time required will be up to 50%.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Factory Service Training
Develop and maintain in-depth technical training curriculum (includes power point presentation, video, lab exercises, and written content)
Train dealer technicians through service training events, video presentation, and web-based learning
Conduct training sessions for Ventrac international distributors (may require use of an interpreter)
Develop training material for use at customer clinics that is relevant and understandable for end users
Report on training program effectiveness and suggest improvements to training criteria
Factory Sales Training
Deliver sales training content according to business needs and ensure all gaps in knowledge, skills, and competency have been fulfilled. This training must be compliant with safe operation of Ventrac equipment.
Present and lead training sessions for large groups both in the classroom setting, lab, and hands-on at VPI Bridgeway Training Center (Sales training events, sales meetings, internal training with VPI staff, etc.)
New Dealer Training - (both in-person and online)
Provide in-depth technical explanation of Ventrac systems including troubleshooting basics, critical repair procedures and proper maintenance practices for dealer service teams
Field Sales & Technical Support
Build and maintain a good rapport with dealership sales and service personnel (domestic and international)
Address product concerns or failure trends with the Service department and other departments as needed
Attend Ventrac trade shows to support sales efforts and answer technical questions from customers
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
Ttc · Orrville, OH