You are a structured and proactive professional with a strong analytical mindset and a passion for continuous improvement.
Moreover, we expect that you:
Have solid experience in project management, including stakeholder management, planning, and implementation
Possess strong knowledge of ERP systems (preferably SAP and/or Microsoft Business Central)
Bring hands-on experience with CRM systems and customer service platforms
Have a customer-centric mindset and experience within customer service and operations
Demonstrate strong analytical capabilities and experience working with data and reporting
Have experience with process optimization or process management
Understand eCommerce and online business environments
Communicate fluently in English
Additionally, you:
Work independently and manage deadlines effectively
Are solution-oriented, proactive, and results-driven
Have a structured approach with strong attention to detail
Thrive in a collaborative and international environment
Are flexible and willing to support the business where needed
Ready to apply?
Learn more about the VELUX Group online at www.velux.com where you can read more about working at our company and what to expect of our recruitment process.
We look forward to receiving your application and CV as soon as possible. We are conducting interviews on an ongoing basis until we have the right match.
All inquiries will be treated confidentially.
About VELUX
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the roof window category, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
Equal Opportunity Employer
We value diversity and strive to ensure that our employment decisions are fair and inclusive, focusing only on what truly matters: your qualifications and how you can contribute to our shared mission and success.
Benefits
In this role, you will take ownership of the department's project roadmap and drive initiatives that enhance customer service capabilities and operational performance.More specifically, your tasks will be to:Establish and maintain project management standards aligned with Global eCommerce principlesDrive end-to-end implementation of new tools and solutions (e.g., CRM systems, AI tools, contact channels)Continuously optimize existing systems and processes within customer service and operationsOwn and develop the department's system-related project roadmapManage and collaborate with a broad stakeholder landscape across the organizationIdentify and implement process improvements to enhance efficiency and customer experienceBuild and maintain advanced reporting frameworks to support KPI-driven decision-makingAct as subject-matter expert for customer service platforms including ticketing, telephony, messaging, and AI toolsSupport cross-functional projects and initiatives across Global eCommerceContribute to operational activities when needed during peak periods or resource gapsHealth insuranceFlexible schedule
Additional Information
Meet your future team
You will join the Global eCommerce organization within Customer Service, Operations & Vario, working closely with a dynamic and cross-functional team. The team plays a central role in enabling seamless omnichannel customer experiences and ensuring operational excellence across markets.
Collaboration is key, as you will work with stakeholders across functions, combining strategic thinking with hands-on execution to continuously improve systems, processes, and customer journeys. This role contributes directly to strengthening scalability, efficiency, and data-driven decision-making across the department.
Velux · Andrássy Út 9., Budapest