Assist in hiring, training and motivating a team of PSA Submission Center representatives at locations across the US, but soon to me around the world
Insure the PSA Submissin Center team responsibly handles all submissions to keep items safe and secure until pick-up
Train the team on how to properly handle receiving and processing submissions at the shop
Create schedules for PSA Submission Center staff while working with the Customer Experience team ot have representatives cross train at the company's corporate headquarters
Supports the PSA/DNA team and works with the shop management for events that the team can support
Resolves escalated customer complaints and issues in-person, over the phone, or through email
Actively solicits business in the shop and works with the shop on social media campaigns that resonate with the audience
Provide weekly updates on submission center performance with impactful reporting
Works closely with management and the hobby shop team to improve processes and drive revenue
Looks at ways to improve processes and the overall customer experience
Assist with employee development and coaching employees who need more assistance
Make sure PSA Submission Centers have the supplies they need to be successful
Attend shows and events on behalf of PSA to insure we are showcasing our best-in-class customer care
Create content to tell the story of the PSA Submission Centers and get more customers in the door
Design and purchase unique promotional materials that customers will respond to thank them for their support and drive loyalty
Requirements
Driver's license is a required, valid passport a plus
Marketing & Social Media Experience: Candidate should have background in marketing and social media to help amplify the good work we do at PSA Submission Centers
Communication Skills: Communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, mai
Benefits
Remote work options
Additional Information
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We're looking for a PSA Hobby Concierge Lead to join our team to provide world-class customer care to our fans at submission centers in physical hobby shops. The PSA Hobby Concierge Lead will assist hiring, training and motivating our team of submission center reps while also working with the hobby shops themselves on marketing promotions, new program ideas and keeping product safe. They will need to be a self-starter, have marketing and social media experience and know our services extremely well.
You'll contribute to the growth and development of the PSA brand at hobby shops. Actively train up and motivate our concierge teams at PSA submission centers to bring out the best in them. Be a great partner to our hobby shops and look at ways we can help them with regard to services we offer and content we help them create. Deliver exceptional customer care in-person, over the phone, and through e-mail correspondence. Maintain a professional image while answering customer inquiries and resolving outstanding concerns. Look at ways to improve the hobby submission process and expand the Collectors footprint at shops throughout the United States.
You'll will report to the Director of Customer Experience and work from our Santa Ana, CA office headquarters, as well as work at hobby shops and events three-five days a week with heavy weekend work.
There is up to 40%+ of heavy travel required for this role, and you can expect to travel up to three weekends a month. Driver's license is required, valid passport a plus
Collectorsuniverse · Santa Ana, CA