Oversee daily operations to ensure smooth functioning of Santan cafes and restaurants.
Ensure timely preparation and delivery of food while maintaining quality standards.
Monitor and manage inventory levels to ensure accurate stock management and minimise wastage.
Support Grab & Go activation at terminals, including push cart operations.
Revenue and Profitability:
Drive initiatives to achieve revenue targets and maximize profitability.
Implement cost-control measures to reduce operational wastage and optimize resource utilization.
Analyze financial reports and operational data to identify areas for improvement.
Team Leadership and Optimisation:
Manage rosters and optimise staff allocation to ensure eff icient manpower utilization for FOH operations.
Train, mentor, and motivate team members to maintain high performance and morale.
Conduct regular performance reviews and provide constructive feedback to crew members.
Coordinate with finance and people departments on operational expenses (petty cash) and overtime claims.
Manage staff for Grab & Go push carts, including scheduling, running shifts when needed, supporting recruitment, and ensuring team adherence to operational standards.
Compliance and Standards:
Ensure strict adherence to Standard Operating Procedures (SOPs) and hygiene standards.
Conduct regular audits to maintain compliance with health, safety, and sanitation regulations.
Address and resolve any operational or compliance issues promptly.
Customer Satisfaction:
Monitor customer feedback and implement improvements to enhance the dining experience.
Ensure all customer concerns are addressed promptly and eff ectively.
Oversee food quality and customer service standards for Grab & Go operations.
Skills Required:
Excellent verbal and written communication; strong leadership skills.
Financial acumen for budget development and monitoring.
Solid analysis, problem-solving, influencing, and negotiating abilities.
Time and project management skills, with flexibility for travel.
Proven ability to lead, motivate, and develop an operations team in the food and beverage sector.
Requirements
Degree in Business Management, Hotel Management, or related field.
At least 5 years of operational experience within the food and beverage industry.
Meticulous and well-organized, with strong proficiency in Microsoft Excel, Google Sheets, and other accounting tools.
Proven track record of collaborating eff ectively with teams and successfully managing projects.
Additional Responsibilities (Grab & Go):
Manage staff , scheduling, and shift operations for push carts at terminals.
Support recruitment and onboarding of Grab & Go team members ("troopers").
Ensure stock ordering aligns with sales targets while maintaining food quality.
Drive sales and operational eff iciency for Grab & Go activation initiatives
Requirements and Qualifications
Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets.
Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply.
Technical Skills: Strong understanding of P&L management, labor laws, and inventory software.
Mindset: Must possess a "willing to learn" attitude and a beginner mindset-always looking to improve despite your experience level. Must be exceptionally resilient under pressure.
Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month.
Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude.
Benefits
Health insuranceFlexible scheduleEquity / stock options
Airasia · Kuala Lumpur, Malaysia