Additional Information
Sandvik Mining in either Fairbanks, or Juneau, AK is looking for a Branch / Service Administrator
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
The Branch / Service Administrator can be at either one of our Alaska locations, depending on where we find the right candidate!
Are you a detail oriented administrative professional with strong time management skills and also have a background in inventory or office management? If you have excellent communication skills and a strong customer focus, Sandvik Mining and Rock Solutions wants to speak with you!
Key Performance Areas
As the Branch / Service Administrator, you will be responsible for performing administrative services for the Fairbanks and Juneau, AK locations, which may include office clerical and support services and customer service. As well as being responsible to set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders. You will be responsible for answering customer requests and questions, and will be the first point of contact for visitors to the facility. This role will also support local management's administrative needs, including scheduling of meetings and arranging travel.
Additionally, the Branch/Service Administrator will:
Answer and direct phone calls and messages within range of knowledge and authority
Follow up on orders as requested
Handle various arrangements, supplies and support for meetings, training classes and other functions
Book travel arrangements and accommodations for visitors, and personnel as required
Order office supplies to ensure proper inventory
Organize minor maintenance and repair of building
Provide general clerical support including accounts payable/receivable, mail distribution, processing of credit applications and data entry
Aurora and Sales Tools
Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim in Aurora software
Administrative Duties
Order vehicle safety equipment for fleet
Order uniforms for field service technicians
Order tools for field service technicians
Order office supplies for technicians
Accounting
Maintain AP links for orders placed; amend and receive orders
Work with AR to resolve outstanding balances
Work with vendors and customers to be set up in Sandvik ERP
Finally, the Branch / Service Administrator will:
Secure parts and materials for technician jobs
Prepare quote information for parts and service jobs
Coordinate with vendors for orders
Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
Prepare, quote and invoice jobs
Verify and enter technician time into jobs
Produce reports of in process, backlog and future jobs
Work in Aurora S34 system processing
Open field service jobs for billable work, warranty and jobs for other areas of parts & service
Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
Maintain/track open field service jobs
Work Environment:
A blended environment including:
Industrial/shop‑floor areas (material handling, service bays, rebuild shops, warehousing)
Office settings
Occasional outdoor/field conditions
Small, close-knit team within heavy industrial equipment environment
Sandvik · AK, Fairbanks