Application Support Analyst

About the role

Grade Level (for internal use): 08 The Team: The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJI's index platforms and applications, ensuring their high availability. We prioritize service excellence, collaborative problem-solving, and continuous improvement while working with global stakeholders across business operations, infrastructure, and development teams to support the robustness of S&P DJI's critical index platforms. Responsibilities and Impact: Provide daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues to maintain business continuity Monitor and validate daily data load jobs, proactively identifying failures and performance degradation before they impact business operations Support historical data migration activities, including validation, reconciliation, and issue resolution to ensure data integrity across platforms Respond to critical production incidents with immediate workarounds and drive restoration efforts to meet stringent business continuity requirements Partner with business operations teams to deliver technical and data support, investigating data queries and resolving operational issues efficiently Perform comprehensive root-cause analysis, track defects through resolution, and collaborate with engineering teams to implement permanent fixes Lead post-incident reviews and ensure corrective and preventive actions are documented, tracked, and implemented to prevent recurrence Execute disaster recovery processes and coordinate change management activities including approvals and release coordination with global teams Maintain and continuously improve support documentation, runbooks, and procedures while communicating effectively with global customers and stakeholders