Assists the resource manager and regional and LOB or Service Line/Solution set leaders in the implementation of scheduling processes and engagement management.
C ollaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency.
Ensures compliance with priorities around financials and capacity , client needs, staff development and abilities, availability and ensuring staff experience is diverse.
Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists regional leadership in making staffing decisions.
Identifies trends to proactively balance workloads while increasing utilization .
Provides various forms of analysis including financial, profitability and exception reporting.
Monitors productivity, conflicts, leverage, availability, travel and non-charge hours.
Effectively implement firmwide programs through markets as needed (i.e. rotations, global assignments, etc.)
Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams.
Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.
Proofs, edits and checks work for completeness, accuracy and formatting.
Verifies that scheduling, reporting and other related information is current and accurate .
Implements and collaborates on development of strategies for engagement management and scheduling processes for locations or solution sets they support.
Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
Provides input to Career Advisors relative to utilization , etc. to assist with talent development.
Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc. Coordinate with LPD and HR LPD SMEs to roll out local courses effectively.
Understand local and national training offerings, share feedback on business needs for timing, assist with identification of trainers, etc.
Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
Is a mentor/coach for schedulers within the market and region.
Required Qualifications:
Bachelors or Associates Degree or 3 - 5
Additional Information
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
RSM US LLP is looking to add a Resource Management Senior Associate to our team to support the Tax line of business! The Resource Management Senior Associate at RSM will effectively fill resource engagement requests and is responsible for overseeing the utilization of resources, ensuring alignment of resources with the strategic plan, analyzing operational results and promoting the development of staff for the LOB or Service Line/Solution set they support. The RM Senior Associate will provide information for short-term and strategic planning as directed. They will implement strategies to increase capability specialization and achieve business goals. This person serves as a resource and the point of contact for all of their supported organization resources to mediate conflicts and resolve resource needs that develop within the area. The RM Senior Associate works across the resource management team to promote and monitor sharing of resources within LOB/Service Line/Solution Set. They proactively communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources.
Rsm · Chicago