1~3 years of prior experience in sales operations or related fields preferred (also open to new entry)
Proficiency in using sales-related systems (e.g., ERP)
Strong communication skills in both Korean and English
Ability to collaborate effectively with internal teams (Account Managers, HQ Planning, Supply Chain, Finance) and external customers
Positive attitude and resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment
Strong customer-oriented mindset, with a proactive approach to problem-solving and service excellence
Inclusion and diversity
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Additional Information
1. Sales System Enhancement Support (50%)
Manage commercial operations for System Enhancement products, including demand creation, quotation, PO booking, and delivery monitoring.
Support Account Managers in managing CRD and PO timing to meet corporate revenue targets and fulfill sales agreements.
Collaborate with HQ central planning to ensure accurate demand planning and allocation.
Work closely with Finance and CSCM teams to ensure timely shipment and revenue recognition.
Communicate regularly with customers regarding quotation and PO progress, delivery schedules, and software license management.
Maintain customer portal system inputs and respond to related inquiries.
2. Service Business Management Support (50%)
Assist the Service Business Manager in preparing SLA (Service Level Agreements) and managing service-related operations.
Prepare annual service contracts for out-of-warranty systems and monitor monthly usage for optical service contracts and other items.
Manage contract changes due to relocation, de-installation, or idle systems.
Oversee customer credit usage and balance.
Handle quotation and PO operations for quarterly payments.
Publish biweekly relocation status reports and manage each demand creation, quotation, PO, and GR processes.
Communicate with customers to manage new demands and changes.
Coordinate with HQ planning to ensure accurate demand planning and allocation.
Maintain customer training plans through regular communication with customers and local training centers.
Asml · Hwasung, South Korea