Review agent, customer, carrier, and internal system data to verify accuracy of exposure, premium, and policy information.
Identify and analyze discrepancies in documentation, system entries, and policy details.
Determine possible causes of variations and prepare clear, concise summaries of findings.
Conduct thorough reviews using multiple systems, portals, and documentation sources.
Cross-Department Collaboration
Partner with underwriting, accounting, customer care, and other internal departments to clarify issues and resolve discrepancies.
Engage with agency partners in a professional and factual manner to obtain missing information or validate details.
Escalate complex findings to leadership with recommended next steps.
Documentation & Data Integrity
Maintain accurate, organized, and audit-ready documentation of research activities.
Update workflow systems to reflect current status, findings, and completion details.
Ensure all research documentation aligns with internal standards, compliance requirements, and department expectations.
Compliance & Quality Assurance
Follow established SOPs, regulatory guidelines, and carrier communication procedures.
Identify recurring patterns and recommend opportunities for process improvements or system enhancements.
Assist leadership in developing best practices to elevate quality and consistency within the Research Department.
Education
High school diploma or equivalent required.
Associate's or Bachelor's degree in Business, Insurance, Accounting, or related field preferred.
Requirements
1-3 years of experience in insurance operations, research, underwriting support, or policy validation.
Experience reviewing policy accuracy, exposure details, or documentation is preferred.
Brokerage or carrier experience is a plus.
Technical Skills
Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
Experience navigating policy management and workflow systems such as IMS, ImageRight, Workday, or similar platforms.
Ability to work efficiently across multiple systems and documentation sources.
Core Competencies
Strong analytical and critical-thinking skills.
Exceptional attention to detail and accuracy.
Clear written and verbal communication skills.
Ability to manage multiple priorities and deadlines with consistent follow-through.
Comfort working independently and collaboratively in a fast-paced environment.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; we
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more .
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary:
Starting salary for this position is $18-$20/hour + Benefits
The Policy Validation Research Specialist is responsible for reviewing, analyzing, and validating policy-related exposure, premium elements, and documentation to ensure accuracy and compliance across all lines of business. This role supports the Research Department by investigating discrepancies, confirming data integrity, and communicating clearly with internal teams, external partners, and carriers.
The position requires strong analytical skills, exceptional attention to detail, and the ability to navigate multiple systems to interpret data. While responsibilities may intersect with exposure and premium review processes, no specific audit type or workflow is referenced, ensuring confidentiality for existing teams and processes.
Acrisure · 800 Oak Ridge Tpke Ste A1000 - Oak Ridge, TN