Imagine knowing exactly what your customers want-before they do. That's the magic behind Customer 360, Amazon's ambitious goal to revolutionize customer understanding. We're not just connecting dots; we're weaving together billions of customer interactions across Amazon's vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns, we're building an AI-powered brain that transforms scattered customer touchpoints into seamless, predictive experiences that delight and inspire.
Responsibilities
Architect and build innovative AI-driven systems that will serve millions of customers daily
Pioneer new approaches to cross-domain personalization.
Lead technical innovation that will set industry standards for years to come
Work with diverse Amazon teams to reshape how we understand and serve our customers
What Makes This Role Unique
Access to Amazon's vast technology ecosystem and data infrastructure
Freedom to innovate with the latest technologies
Direct impact on Amazon's core customer experience
Opportunity to solve complex problems at unprecedented scale
You'll Be Great For This Role If You Have
Passion for building intelligent systems that delight customers
Experience with large-scale distributed systems and familiarity with ML/AI
Track record of turning complex technical challenges into elegant solutions
Desire to work at the frontier of AI innovation to deliver magic to customers.
Why This Role Matters
The Team
Join a group of passionate engineers and leaders who are pushing the boundaries of what's possible in personalization. We offer an environment where innovation is celebrated, technical excellence is expected, and customer obsession drives everything we do.
Location
Seattle, WA
Ready to shape the future of customer experience? Apply now to join Amazon's next big technological leap forward.
Key job responsibilities
Specific responsibilities include:
Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.
Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.
Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.
Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.
Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.
Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.
Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.
Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.
Requirements
5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in co
Additional Information
Shape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization.
The Challenge
In an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system - it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.
Amazon.com · Seattle, WA