Senior Advisor Market Development - Contact Center

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TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Public Sector Strategy and Market Development team is responsible for defining go-to-market strategy, shaping solution positioning, and unlocking growth opportunities across TransUnion's Federal, State, and Local government businesses. The team partners closely with Sales, Product, Marketing, and Government Affairs to ensure TransUnion solutions address the operational realities and risk challenges facing government agencies. This role reports to the Senior Director, Public Sector Strategy. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview and Core Responsibilities The Senior Advisor, Public Sector Contact Center Markets exists to build and scale TransUnion's presence within government contact center environments , with a primary focus on civilian Federal agencies . This is an individual contributor, market development role that is revenue-adjacent but not quota-carrying . The role drives business outcomes by shaping market strategy, informing solution optimization, and enabling pipeline creation through strong market insight and use-case development. Core responsibilities include: Define and execute market development strategy for Public Sector contact center solutions, focused on Federal, State, and Local civilian agencies Identify and prioritize market opportunities and use cases that seed and shape sales pipeline Partner with Sales to inform market penetration and go-to-market strategy , supporting revenue growth through enablement and strategic guidance Inform product and solution optimization by translating agency needs, operational realities, and fraud risk patterns into market requirements and solution business cases Support annual strategic planning and 3-Year Plan (3YP) development for the Public Sector Contact Center segment Represent TransUnion at industry conferences, events, and public forums , communicating market insights and TransUnion's value proposition Develop market-facing thought leadership, positioning materials, and GTM assets in collaboration with Marketing and internal stakeholders Work cross-functionally with Sales, Marketing, Solutions, Government Affairs, Research, and Consulting to drive consistent market execution Required Knowledge and Experiences 8+ years of experience in market development, strategic engagement, program leadership, or business development within Federal and/or State & Local government markets , particularly civilian agencies. This experience is critical to navigating government buying environments, agency missions, and operational constraints. Demonstrated understanding of government contact center operations , including how identity risk and fraud manifest in telephonic and citizen-facing workflows. Prior experience working within a government agency , with a government contractor or consultancy, or with a technology provider selling into the public sector Strong consultative, client-facing presence with the ability to influence without authority across internal and external partners Bachelor's degree in Business, Marketing, Economics, or a related field required (or equivalent experience); Master's degree preferred Required Technical Skills Working knowledge of contact center technologies and workflows , including telephony-based customer engagement models Understanding of fraud mitigation and identity risk concepts as they apply to call center and citizen-services environments Ability to translate technical and operational concepts into market requirements, GTM strategy, and business cases Preferred Skills and Experiences We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Experience supporting go-to-market strategy or sales enablement rather than direct selling Exposure to public sector fraud, identity, benefits administration, or citizen services programs (e.g., SSA, VA, HHS) Background in telecom, contact center, CX, identity, or fraud technology ecosystems Prior involvement in thought leadership, conference speaking, or industry working groups #LI-TE1 Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one. For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, an