In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, 7:30 am - 3:30 pm
Location: South San Francisco, CA
Requirements
Education: High School Diploma Required; Associate's degree or undergraduate degree preferred
Experience : 2+ years of experience in customer services/purchasing/or account management
Collaboration Tool: Microsoft Teams experience
Reliable form of transportation
Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
May be assigned to other accounts required
Knowledge of Information Access and ERP Systems; intermediate Microsoft Office
Previous experience managing associates is preferred
Excellent customer service skills; display a professional can do attitude
Basic purchasing and inventory knowledge
High regard for safety, quality and adherence to protocols, policies and procedures
Must be flexible, adaptable, and multi-task oriented
Ability to self-manage and self-motivate; forward thinking
Proficient in trouble shooting
Forklift Certification a plus
Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
How you will thrive and create an impact
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Demonstrate passion and focus for leading teams
Ownership of day-to-day team management including engaging direction and providing accountability of team's daily performance through timely and relevant feedback
Training and developing the team by providing growth opportunities for associates within the VWR framework
Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
Ensures team complies with customer requirements and adheres to VWR site service guidelines
Deliver enthusiastic customer service
Act as a primary point of contact onsite for all VWR service activities delivered by your team
Lead regular team meetings and participate in and contribute to customer discussions
Evaluate ongoing team performance against the scope of work (SOW) and service level agreement (SLA) requirements. Manage customer feedback to implement changes/expansions of service with your team
Achieve operational excellence
Coach and motivate your team to meet/exceed performance goals
Share accountability for site KPI's in the areas of Service, Cost, and People
Identify, create, and implement value-added solutions to the VWR team to drive efficiencies and operational improvements
Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals
Disclaimer:
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture whi
Benefits
Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discountAdded Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.Recognition: Celebrate your peers and earn points to redeem for gifts and productsHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options
Vwr · South San Francisco, CA