Comprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Dental insurance
Vision insurance
401(k)
Additional Information
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Analyst, Customer Accounts at RXO, you will be responsible for
providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. This role will play a key part in supporting VIP, executive‑level, and high‑profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow‑through.
The ideal candidate is analytical, detail‑oriented, and comfortable handling sensitive, time‑critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience.
What your day-to-day will look like:
Monitor SLA performance and service metrics to identify emerging risks or missed commitments
Respond to same‑day leadership requests for data, summaries, or clarification on active issues
Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items
Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based)
Support monthly and quarterly performance reviews, including QBR materials and leadership decks
Help standardize reporting and improve data governance as volume and complexity grow
Maintain master trackers and ensure data integrity across multiple source files
Identify emerging risk patterns, execution gaps, and repeat drivers-particularly those impacting high‑visibility customers or executive stakeholders
Support process improvements for data collection, reporting cadence, and standardization
At a minimum, you'll need:
Bachelor's degree or equivalent related work or military experience
It'd be great if you also have:
Strong analytical judgment with the ability to prioritize high‑impact issues
Organized, reliable, and proactive-anticipates client and leadership needs
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Rxo · Marietta, GA