Avantor is looking for a dynamic, forward-thinking, and experienced Quotes Management Associate who will proactively review and analyze customer requests and follow them through - ensuring that the delivery takes place, and the right quotation is prepared and sent to the customer.
This role will be a full-time position based out of our Mauritius office. The associate is responsible for involves processing of customer orders and quotations into the VWR SAP system within agreed service levels. Communicate with customers and VWR associates primarily via email to clarify order details & quotation specifications and ensure all details are understood and customer requirements are fulfilled.
Requirements
Education: BS/BA Degree or allied science discipline or equivalent experience preferred
Customer Service experience preferred
German language. A1,A2 Level
Flexible to work in shifts that suit business requirements.
How you will thrive and create an impact
Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network.
Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders.
Owns the customer request and experience from initiation to conclusion.
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information.
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Follows up with Sales Department, suppliers, and customers on any outstanding issues.
Looks for opportunities to provide solutions.
Makes recommendations on areas for process improvement.
Make decisions based on policies and past precedence, seeking guidance as necessary.
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
Disclaimer:
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
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Vwr · Mus-ebene