Advanced Support: Deliver technical support for applications, platforms, and data management systems.
Incident Management: Investigate and resolve incidents in line with SLAs; perform root cause analysis and implement action plans.
Collaboration: Work with development teams and stakeholders to deploy fixes and minor changes.
Maintenance: Ensure timely patch management, installation of updates, and maintain accurate documentation.
Process Ownership: Participate in ITIL-based incident, problem, and change management processes.
Technical Requirements
Must-have skills:
Infrastructure: Windows Server 2016+ (installation/configuration).
Databases: MS SQL Server (installation, backup, and restore) or similar.
Web Services: Experience with IIS Web Portals and FTP.
Application Management: Monitoring, analysis, and 2nd line support.
Languages: Full professional proficiency in Dutch and English (both are mandatory).
Nice-to-have skills:
Experience with Storage and VMware/ESX solutions.
Identity and Access Management (IAM).
IT Security best practices.
You will be successful in this role if you have:
Qualifications & Soft Skills
Education: Bachelor's degree in IT or a related field (or equivalent experience).
Experience: Solid background in Agile environments and ITIL processes.
Mindset: Strong problem-solving skills, service-oriented attitude, and a team-player approach.
Accountability: Ability to work independently with precision.
Why Join Us?
Impact: Work on high-level enterprise applications and infrastructure.
Environment: Join a dynamic, client-focused team with a culture of continuous improvement.
Innovation: Opportunity to innovate and improve processes in a professional setting.
Balance: A stable, full-time position with a clear hybrid working model.
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Benefits
Parental leave
Additional Information
What success looks like in this role:
Role Overview
Join our team as a Technical Application Engineer and play a key role in ensuring the stability, performance, and continuous improvement of critical business applications and infrastructure. You will provide enterprise-level technical support, manage application environments, and collaborate closely with development teams to deliver exceptional service. Acting as a trusted operational contact for clients, you will support incident and change management processes while adhering to industry best practices.
Unisys · Leusden, Netherlands