Flexible working hours and hybrid model - 2 days in the office, 3 days remoteModern office (next to Wilanowska metro station) with quiet zones and ergonomic workstationsBase salary with annual bonus structureHoliday allowance upon a 2-week vacationOccasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)Multisport card with 75% employer contribution
Unum group life insurance (employee-paid upgrade available)
Medicover travel insurance for private trips and global business travel insurance
Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year)
Copyrights program for certain roles
Possibility to develop your career in an international environment
Professional training and courses provided by SimCorp
Polish language classes for foreign employees; German and English classes based on business needs
Integration events, volunteering initiatives and employee-led clubs
Compensation ranges are being disclosed at the initial stage of candidate engagement.
Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
NEXT STEPS
Please send us your application in English via our career site.
Please note that only applications sent through our system will be processed.
Health insurance
Vision insurance
Paid time off
Remote work options
Flexible schedule
Performance bonus
Additional Information
WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we're saying, keep reading!
WHY THIS ROLE IS IMPORTANT FOR US
We are looking for a Lead Customer Support Consultant who will be responsible for providing expert-level support and service delivery to clients, ensuring that complex customer issues are resolved efficiently and effectively. This role focuses on managing escalated client inquiries, providing guidance to junior consultants, and ensuring that support processes align with client expectations and business targets. The Senior Customer Support Consultant works closely with cross-functional teams to troubleshoot, resolve issues, and enhance overall customer satisfaction.
WHAT YOU WILL BE RESPONSIBLE FOR
Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and other consultants like yourself.
Investigating customer issues with a large focus on replicating issues internally and diagnosing them with the SimCorp technical teams
Verifying for and proposing workarounds for customers while their issue is being resolved.
Documenting solutions to recurring issues in the internal knowledge base.
Staying in close contact and communicating errors & enhancement requests with local development staff and our colleagues in our central Development Division.
Maintaining high level of customer satisfaction with clients and liaising with management at the clients as needed
You will be trained and mentored to become highly skilled in your field
Working extended hours might also be required on occasion.
WHAT WE VALUE
A degree in finance/economics.
Experience within the financial world e.g. asset management, insurance, pension funds, funds management in general or custodian (experience with SimCorp Dimension is a good addition).
Knowledge or high interest in financial issues - theoretical as well as practical.
Good communication & organization skills.
You have well-developed analytical skills and are used to working in a structured way.
You are good at working on & prioritizing multiple tasks at the same time.
You are service-minded and have the ability to thrive in a time-sensitive setting, you enjoy as well working in a team.
Simcorp · Warsaw, Poland