Delivery Manager - Client Implementation

About the role

We're looking for a Delivery Manager to lead client implementation projects from kickoff through go-live and beyond. This is a critical founding role - you will lead our first client engagements hands-on while simultaneously building the delivery practice that will scale as we onboard additional enterprise clients. Over time, this role will evolve into the head of the delivery function, leading a growing team of delivery professionals. This person combines the mindset of a senior project manager with the instincts of a relationship builder. You'll sit at the intersection of our product, engineering, and client organisations, ensuring every implementation lands successfully within complex enterprise environments-primarily banks and large financial institutions. Every client environment is different. Each implementation brings its own stakeholders, IT landscape, and organisational dynamics. You need to thrive in ambiguity and know how to drive progress within large, complex organisations. You'll help build the delivery framework from the ground up as Monstro prepares to onboard its first institutional clients. This is an opportunity to shape how we deliver implementations for leading financial institutions-establishing the playbook, defining scalable processes, and building the team over time. This is a highly client-facing role that requires significant domestic and international travel to support enterprise implementations and stakeholder engagement. Candidates should expect to travel approximately 40-50%+ of the time, including potential international assignments.