Hold full leadership accountability for the clinic: team performance, clinical governance, member experience, and operational delivery.
Directly manage the Lead Operator and all clinic doctors through structured 1:1s, performance conversations, and succession-focused development.
Act as the primary escalation point for all in-clinic issues - clinical, operational, facility, and team-related.
Own clinic KPIs including NPS, CSAT, rebooking rate, and utilisation; drive structured improvement cycles.
Lead clinical and operational compliance, including CQC readiness and Registered Manager responsibilities once established in-post.
Partner with Talent Acquisition to lead hiring across all clinic roles, from operators to doctors.
Serve as the primary bridge between the clinic and HQ, translating strategic priorities into day-to-day excellence.
Remain clinically active on the floor, role-modelling the standard of care and member experience expected across the team.
What We're Hiring For:
Requirements
At least 6 months scanning experience with people leadership or operational management experience OR 3 months as a Deputy Lead with Neko.
At least 1 year post-CCT.
Previous involvement in leadership activities within Neko (e.g. pathway/SOP development, audit/quality improvement, supporting recruitment) and/or evidence of clinical leadership experience outside of Neko.
Approval from your current Clinic Lead to apply, contingent on having no concerns regarding scanning KPIs or clinical performance.
Strong Signal:
You've had a direct, tangible impact on how a colleague practises - not just on how they feel about work.
You've held a difficult clinical or performance conversation and made it constructive rather than defensive.
You read feedback data (NPS, CSAT, complaints) as clinical information - not as HR noise.
You've found reactive medicine frustrating for long enough that 'preventive healthcare' doesn't feel like a pitch to you - it feels like a relief.
You've been the person a team looked to during a difficult period, and you can describe specifically what you did.
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the proce
Benefits
Health insuranceVision insurancePaid time off
Additional Information
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose:
You're an experienced GP who has spent time thinking: there has to be a better way to do this. You believe in prevention not as a specialism but as the right way to practise medicine. And you're ready to do more than deliver it - you want to build the environment where a whole team delivers it, every day, at the highest standard.
As Clinic Lead, you'll hold full accountability for clinic operations, clinical governance, member experience, and team development. You'll directly manage the Lead Operator and all clinic doctors, and work in close partnership with the Medical Director and the wider Neko leadership team. This is the role for a GP who is ready to lead.
Clinic: Park Modern
Hours: Part-time, four days per week, 1.5 days on management activity, 2.5 days on service provision.
Application Deadline: Friday 5th June
Neko-health · London, UK