You have a good level of English (C1-C2) is required;
You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;
You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
You have ability to assess and manage complex cases, with strong problem-solving skills;
You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.
Benefits
Permanent full-time contract (40 hours/week)Salary: €22,000 gross per yearHybrid work: up to 50% after training 🏠23 vacation days + 3 extra company days (26 total) 🌴MSX Bazaar employee discounts portalFlexible Compensation Plan (healthcare, transport, meal card, training)Multicultural work environment 🌍Training and development opportunities 📚Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:Consumer EngagementParts, Accessories & Service PerformanceActionable InsightsRepair Optimization & ComplianceLearning SolutionsDistribution & Sales PerformanceOur proven track record means that we now partner with almost every car manufacturer on the market.The MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.Health insuranceVision insurancePaid time offRemote work optionsFlexible scheduleParental leave
Additional Information
As a Customer Service Agent , you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.
Your main responsibilities :
Manage driver inquiries across multiple channels
Handle complex and escalated cases requiring deeper issue understanding
Monitor open cases continuously until resolution
Identify when a case requires escalation to higher-level or specialized teams
Ensure a positive customer experience throughout all interactions, even in challenging situations
Maintain customer satisfaction levels in line with project KPIs
Msxinternational · Barcelona, Spain