This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment -where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI.
In this role you will:
Operational Leadership & Execution: Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams-ensuring performance, quality, and cost efficiency at scale.
Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.
Client & Partner Leadership (Client-Facing): Serve as a senior, client-facing leader-building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization.
Product & Technology Integration: Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance.
Metrics, KPIs & Continuous Improvement: Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making.
Playbook Creation & Operational Innovation: Build repeatable, scalable playbooks for service delivery excellence-balancing near-term execution with long-term strategic design in a rapidly evolving environment.
Requirements
Proven Builder & Scaler: Demonstrated hands-on, roll up your sleeves, and success designing and scaling tech-enabled service delivery models that drive measurable business and clinical outcomes.
Commercial Orientation: Strong commercial driver mindset with a track record of contributing to or owning multi-million dollar revenue growth, client implementation, expansion, and retention.
Client-Facing Leadership: Extensive experience working directly with healthcare clients, partners, or stakeholders, and influenced at the C-level and Board of Directors.
Operational Excellence: Drives execution in ambiguous, fast-paced environments by establishing structure, lean program management, clear plans and KPIs, enforcing accountability, maintaining attention to detail, and ensuring organized, end-to-end delivery of complex enterprise projects..
Grit Leadership: Thrives in high-pressure, ambiguous environments; demonstrates grit, resilience, and "
Benefits
Health insurancePerformance bonus
Additional Information
Senior Director, Professional Delivery
Location: New York City or Chicago
Job Type: Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling)
Travel Expectations: up to 50+%
Job Reports To: Vice President, Product
On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000, with additional upside potential in 2026
About Jaan Health/Phamily
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Jobsatphamily · New York City