Director Global Financial Shared Service Center

External

Vanderlande · Pune I

Full-timeOn-siteToday

Accounts PayableComplianceLeadershipPayrollRoboticsStakeholder Management

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About the role

We are seeking an experienced, strategic, and results-oriented Director to lead our Global Financial Shared Service Center (FSSC) based in Pune, India. This role is responsible for the end-to-end global service delivery of core finance processes, including: Record-to-Report (R2R) Lead-to-Cash (L2C) Procure-to-Pay / Accounts Payable (AP) In addition, the role holds regional accountability for APAC across: Tax and compliance Credit management Payroll services The Director will ensure the efficient, compliant, and scalable delivery of shared finance services worldwide , while driving continuous improvement, automation, and transformation initiatives. This position requires strong leadership, operational excellence, and the ability to influence senior stakeholders across global finance and business functions.

Responsibilities

Global Service Delivery Leadership

Lead the global delivery of R2R, L2C, and AP processes, ensuring accuracy, timeliness, and compliance

Refine and deliver on the globally standardized service delivery model , including SLAs and KPIs

Transform the organization from transactional shared services to a value-driven, insight-led GBS function

Drive standardization of processes, policies, and systems across regions

Lead digital transformation (automation, analytics, AI, workflow tools) to modernize finance operations

Shape the long-term GBS operating model (location strategy, governance, service catalog)

APAC Regional Accountability

Oversee APAC service delivery for: Tax compliance (direct & indirect taxes, statutory filings)

Payroll operations and governance

Credit management and working capital optimization

Ensure full compliance with local regulatory and statutory requirements across APAC

Act as key escalation point for regional stakeholders

Operational Excellence & Transformation

Drive continuous improvement and automation across all FSSC processes (e.g., standardization, digitalization, robotics)

Partner with Finance Transformation and IT teams to implement next-generation finance processes and systems

Optimize cost-to-serve while improving quality and cycle times

Establish a data-driven culture using KPIs, dashboards, and performance analytics

Leadership & Organization Development

Build, lead, and develop a high-performing global shared services organization

Create clear governance structures across Tier 1 / Tier 2 delivery models

Drive talent development, succession planning, and retention strategies

Foster a culture of accountability, innovation, and continuous improvement

Stakeholder Management

Act as the primary interface between FSSC and: Group Finance

Regional finance teams

Business units and corporate functions (HR, Tax, IT, Legal)

Influence senior stakeholders to adopt global standards and transformation initiatives

Ensure alignment between FSSC delivery and business priorities

Governance, Risk & Compliance

Ensure strong internal controls and compliance with group policies and global frameworks

Maintain adherence to: IFRS and group accounting policies

Internal control frameworks (e.g., J-SOX where applicable)

Local statutory and tax regulations

Manage audit relationships (internal and external) for FSSC scope

Financial & Performance Management

Own the FSSC budget and cost base

Drive efficiency programs to optimize cost performance

Monitor service quality through defined KPIs

Deliver measurable improvements in working capital and service quality

Qualifications & Experience

Master's degree in Finance, Accounting, or related field

18+ years of experience in finance, including senior roles in GBS / Shared Services / Finance Transformation

Proven experience managing global finance operations (R2R, L2C, P2P)

Strong understanding of APAC regulatory, tax, and payroll environments

Demonstrated success in finance transformation and process standardization

Experience in multinational, matrix organizations

Key Competencies

Strategic leadership and execution capability

Strong stakeholder influencing at executive level

Operational excellence mindset

Digital and data-driven mindset

Cross-cultural leadership and global collaboration

Change management and transformation leadership

Success Measures

Service quality (accuracy, timeliness, SLAs)

Cost efficiency and productivity improvements

Compliance and audit results

Employee engagement and retention within FSSC

Successful execution of transformation initiatives

Director Global Financial Shared Service Center

About the role

Responsibilities

Additional Information

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Company Intel

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