Maintain acquisition and delivery schedules for repack customers post-launch
Forecast future client orders for Vault Operations readiness
Create check-ins for each client to maintain progress towards each series
Highlight new opportunities for product growth with each client
Suggest target high-value inventory to build around repack series
Coordinate with client to adjust PSA offers campaigns to match inventory pacing needs
Monitor social media on audience feedback for each product
Review with Vault Operations team on all box supply refill needs
Work with data team to monitor client health
Work with finance and accounting to align on client reporting and invoicing
Catalog common production issues and partner with your manager to improve workflows aimed at limiting the number of issues
Collaborate with the Vault Operations team as needed to review and improve ingestion and logistical processes, clarifying any discrepancies or issues
Requirements
Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
Proven ability to work independently and meet deadlines
Passion for customer experience with a demonstrated track record of going above and beyond to create excellent customer experiences
Prior experience in supply forecasting preferred
Strong attention to detail along with excellent research skills
Strong organizational skills and the ability to manage multiple tasks simultaneously
Strong understanding of Google Sheets, Docs and similar tools
Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
Familiarity for card collecting and trading, with prior experience in the field being highly desirable
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible schedulePerformance bonus
Additional Information
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We are looking for a meticulous and knowledgeable PSA Verified Customer Success Manager to join our PSA Vault team. As a PSA Verified Customer Success Manager, you will play a vital role in the PSA Verified repack ecosystem. You will work directly with our Verified clients maintaining and expanding their repack business. In this capacity, you will ensure the readiness and delivery of each order that will help maintain the trust and confidence of our valued collectors and buyers. Furthermore, you will help to identify, resolve, and escalate any operational issues or other concerns with the PSA Verified team.
You'll report to the Senior Manager, Vault Operations & Customer Experience and work remote, with preference for remote candidates who are within a commutable between our West Coast and South region offices (Santa Ana, CA and Plano, TX).
Collectorsuniverse · Remote