Support the Facilities Manager in the day-to-day operation of the Maintenance Department
Monitor the operation and proper use of all equipment and systems throughout the venue
Monitor the use and inventory of spare parts, maintenance supplies, and equipment
Collaborate with the Operations team on building and grounds maintenance priorities
Lead and Develop the Team
Coach, develop, and drive engagement with Facilities Team members and Porters
Ensure all team members are adequately trained, properly equipped, and held to a high standard
Delegate tasks clearly and follow up to ensure timely , quality completion
Support hiring, scheduling, and onboarding of Facilities team members
Manage Costs and Compliance
Control department budgets and spending within established guidelines
Maintain all safety, health, and environmental policies and procedures
Ensure all city, county, state, and federal maintenance regulations are met
Maintain a clean driving record and manage equipment and supply vendors responsibly
Uphold Safety and Standards
Proactively identify and address maintenance issues before they impact guests or Team members
Ensure facilities standards consistently support the overall guest experience
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage , and Caring
CORE COMP E TENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes the Facilities team to complete maintenance and repair work to a high standard and on time
Maintains focus on venue condition goals even during high-demand or short-staffed periods
-Fosters a sense of urgency in the team for resolving issues before they impact the guest experience
-Shows determination in the face of complex repairs, equipment failures, or competing priorities
Ensures Accountability | Holding self and others accountable to meet commitments.
Monitors maintenance task completion and holds Team members accountable for quality and standards
-Accepts responsibility for department performance and takes action when results slip
-Ensures full compliance with safety, health, and regulatory requirements at all times
-Follows through on commitments to the Facilities Manager, Operations team, and vendors
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience
Ensures maintenance issues are resolved before they affect guests or the overall venue experience
Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue
Aligns Facilities operations and daily priorities to support outstanding guest experiences
Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.
-Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
-Aligns Facilities priorities and daily work plans with the needs of the broader Operations team
-Balances preventive maintenance tasks with reactive repair demands in a high-volume environment
Requirements
3+ years of maintenance experience, with at least 1 year of recent supervisory experience
Experience in building maintenance, equipment repair, and facilities systems
High school diploma or equivalent
Must have a clean driving record
Excellent communication, time management, and organizational skills
A high level of self-awareness, receptivity to change, and integrity
Availability to work varied shifts, including evenings, weekends, and holidays
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use
Ability to stand and walk frequently throughout the full shift
Ability to speak and listen clearly throughout the shift with team members, vendors, and leadership
Near and far visual acuity required ; corrective lenses acceptable
Ability to lift and carry items up to 50 lb. frequently ; occasional team lifts above 50 lb.
Ability to frequently bend, stoop, kneel, crouch, and reach overhead and at or below shoulder level
Ability to work at varying heights including above six feet requiring balance and head-to-toe body control
Ability to navigate and work within tight, restricted, and low-clearance spaces requiring sustained kneeling, crouching, and crawling positions
Topgolf · Tg - Venue - Hillsboro