Additional Information
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Seminole Classic Casino pioneered Indian gaming when it opened as the country's first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate's Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Under the supervision of the Manager of Human Resources, this team member is responsible for facilitation of training and coordinates the administrative aspects of training and development programs and initiatives. Including issuing invitations and scheduling, report preparation and other details relating to event execution.
Essential Job Functions:
Design, plan and implement training and recognition programs developed for Classic Casino.
Perform all onboarding functions for new hires to Seminole Classic Casino.
Develop teaching outlines and instructional methods for individual training, group instruction, demonstrations and workshops.
Conduct training sessions for all Hollywood property programs, such as Orientation, Guest Service, Supervisor/Manager Leadership training, etc.
Work with various outlets to develop and implement well-rounded department specific onboarding programs.
Conduct needs assessment to determine training needs, i.e. focus groups, surveys and Round Table discussions.
Secure feedback to measure progress and effectiveness of training.
Support Seminole Gaming and Hollywood property training and guest service initiatives.
Develop relationships to serve as a strategic business partner to operational departments.
Maintain training records, including scheduling classes and enrolling participants. Update the training calendar and make training room reservations.
Develop, send, and manage communications such as notices, invitations and responses for scheduled classes.
Extract training data, compile and prepare reports. Manage training tracking through development and maintenance of Excel Spreadsheets.
Maintain training materials including inventory, ordering and compilation.
Assist in set up, clean up and maintenance of the training room. Ensure proper care, use and maintenance of equipment and supplies.
Act a liaison to other departments such as banquets, catering and special events for coordination of training related events.
Assist in the development and/or delivery of training.
Participate in assignments related to training team projects and events.
Administer Tuition Reimbursement program.
Facilitate Benefits orientation and enrollment process for new hires.
Record and manage all employee I-9 documentation.
Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
Comply with all internal policies and procedures.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Perform other duties as assigned.
Seminole Hard Rock · Seminole Classic Casino Hollywood