2-4+ years' experience in patient navigation, referral coordination, care management, or healthcare operations
Strong understanding of US healthcare systems, including insurance eligibility, prior authorisation workflows, and specialist referral coordination
Experience working with EHRs or care coordination platforms (e.g. Epic, Athena, Elation, Salesforce Health Cloud, or similar)
Demonstrated ability to manage sensitive member situations with empathy, professionalism, and sound judgement
Strong organisational skills and meticulous attention to detail across complex, multi-step workflows
Excellent written and verbal communication skills - able to translate clinical information clearly for members and coordinate effectively with clinical and operational stakeholders
Comfortable working in fast-paced, evolving environments with changing priorities
Preferred
Experience supporting multispecialty referral coordination or preventative healthcare models
Background in dermatology, cardiology, primary care, or similar referral-heavy specialties
Familiarity with QA processes, documentation standards, or SOP frameworks
Exposure to healthcare technology, digital health, or health-tech environments
Experience working within or alongside a clinical team in a high-volume care coordination setting
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Benefits
Health insurancePaid time off
Additional Information
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role purpose
Support Neko members through the care journey that follows their scan - ensuring referrals, follow-up actions, and clinical navigation are handled safely, efficiently, and with consistent empathy and clarity. As a Clinical Care Coordinator, you will own individual member cases end-to-end, working closely with the Clinical Care Lead, clinical teams, and external providers to ensure every referral is completed, every loop is closed, and no member falls through the gaps. This role is for someone who combines strong organisational skills with genuine care for people - someone who can hold complexity calmly and communicate with warmth and precision across clinical and non-clinical stakeholders.
What you'll deliver in the first 6-12 Months
Members with referrals or follow-up needs receive timely, accurate, and empathetic coordination - with measurable improvements in referral completion rates and SLA adherence.
Insurance eligibility checks, prior authorisation requests, and specialist referral coordination are completed accurately and within defined timelines, reducing friction for members and clinical teams.
Case documentation, communication quality, and referral loop closure consistently meet Neko's quality standards - with cases handed off or escalated cleanly when required.
Complex or sensitive member situations are handled with sound judgement and escalated appropriately, ensuring safe and empathetic outcomes at every stage.
Neko-health · NY