Serve as a patient advocate , meeting with patients in-person at bedside, to assess eligibility for financial assistance programs.
Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
Collaborate and build relationships across teams , acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high case load effectively , prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
Communicate with clarity and empathy , explaining financial responsibilities and assistance options in ways that patients can understand.
Maintain accurate and confidential records , ensuring compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report on patient information.
Support operational needs , including providing limited staffing coverage at nearby hospital locations as needed.
Complete special projects, as assigned.
Requirements
High school diploma or GED
Proficiency in English and Spanish
1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Tech savvy with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously.
Ability to explain complex information clearly and empathetically
Comfort working in fast-paced environments with changing priorities
Genuine care for patients' needs and concerns with ability to establish a rapport with patients through empathetic communication.
Dependable, solution oriented professional, who collaborates effectively with patients, hospital partners, and internal teams and colleagues
Reliable transportation and a valid driver's license.
Occasional local travel may be required based on operational needs.
Benefits
Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial plannersGenerous paid timeHealth insuranceDental insuranceVision insurance401(k)
Additional Information
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Title: Eligibility Specialist 1
Employment Type: Full-Time, non-exempt
Pay Range: $24.00-$26.00 per hour*
Work Schedule: Monday through Friday from 7:00am to 3:30pm (Schedule flexibility required to meet business needs)
Primary Work Location(s):
LA PALMA INTERCOMMUNITY HOSPITAL - 7901 WALKER ST, LA PALMA, CA, 90623
Additional Locations (Support as needed, in limited capacity):
WEST ANAHEIM MEDICAL CENTER -3033 W ORANGE AVE, ANAHEIM, CA, 92804
GARDEN GROVE HOSPITAL - 12601 GARDEN GROVE BLVD, GARDEN GROVE, CA, 92843
HUNTINGTON BEACH HOSPITAL - 17772 BEACH BLVD, HUNTINGTON BEACH, CA, 92647
Why You'll Love This Role:
As an Eligibility Specialist I, you'll get to make a difference in patients' lives every day ! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you'll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care.
You'll use your compassion, communication skills, and problem ‑ solving abilities to guide patients' step ‑ by ‑ step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.
If you're motivated by meaningful, people ‑ centered work - and you want a role where your efforts make a clear and immediate difference - this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.
Savista · Prime Healthcare - LA Palma Intercommunity