Additional Information
Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.
Division Story
A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!
Job Description
THE ROLE: Technology Support Specialist (Temporary)
A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment.
This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA.
You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.
MORE ABOUT WHAT YOU'LL DO:
Tier 2 technical support & escalations (60%)
Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
Endpoint readiness & documentation (20%)
Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests ("shift left").
Quality & reporting (10%)
Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
Training, onboarding & projects (10%)
Support onboarding and user training; assist with local office initiatives and broader IT projects.
WORKING HOURS :
This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week .
Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks .
BASIC REQUIREMENTS:
Must have technical experience:
Windows 11 and macOS
Microsoft 365 / Office 365
Active Directory / Azure AD
Endpoint management: Intune/SCCM and JAMF
ITSM ticketing systems: Freshservice, ServiceNow, or similar
Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels
3-5 years of experience in an IT support role
Must-have behaviors:
Confident, professional support for executives and VIP users
Strong customer mindset with a drive to improve the experience
Ability to thrive in a fast-paced environment by prioritizing and multitasking
Clear ownership, seeing issues through to full resolution
Prompt, accurate communication with users and third-party partners
Strong organization, planning, and follow-through
Preferred
ITIL V4 Certification | Microsoft Certification | Mac Certification
Experience working in broadcast/media
Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.
Aenetworks · Los Angeles