Provide consecutive interpretation services between English and Mandarin across various industries (medical, legal, customer service, etc.)
Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion
Maintain confidentiality and impartiality at all times
Manage call flow professionally, including respectfully intervening when clarification is needed
Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
Remain strictly within the interpreter's role without offering personal opinions or advice
Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity
Requirements
Certification in medical, legal, or community interpreting (strong plus)
Experience with remote work tools and communication platforms
Benefits
Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional controlHands-on role-play simulations and coaching led by certified interpretersOngoing development opportunities, including advanced training for complex call typesA meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impactCareer advancement opportunities across interpreting, QA, training, and leadership rolesComprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account optionsPrivate health insurance and access to a collaborative, supportive team environmentA proactive and accessible HR department that focuses on the staff's health and happinessRequired Qualifications:High school diploma or equivalent (required); college education preferredFluency in English and Mandarin , with B2+ proficiency or higherAbility to pass a language and interpreting skills assessmentMinimum of 6 months of call center, customer service, or interpreting experienceStrong verbal communication, bilingual accuracy, and ethical decision makingProven ability to think clearly and act professionally in fast moving, emotionally complex situationsStrong sense of professional responsibility, integrity, and time managementComfortable with assertive communication and session controlBasic computer skills, including typing and MS Office navigationQuiet, distraction-free workspace conducive to active listening and sustained concentrationStable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible schedule
Additional Information
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English Mandarin) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.
If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!
Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you're supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.
This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Mandarin and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.
Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.
Transperfect · Texas*