Additional Information
Job Summary:
The Chief Operating Officer will serve as a key strategic partner to the CEO, responsible for translating vision into execution across all areas of the business. This is a highly cross-functional leadership role that spans operations, product and technology delivery, sales and marketing, revenue growth, and people, designed for a seasoned operator who can think both strategically and roll up their sleeves to get things done.
The ideal candidate brings a rare combination of deep knowledge of the insurance industry and the operational discipline of a high-performing SaaS company. They are energized by building systems, developing talent, and driving results in an environment where the stakes are high and the opportunities are significant.
Job Description:
Strategic Leadership & Execution
Partner closely with the CEO to develop and execute Insuresoft's growth strategy and operational roadmap
Translate company goals into clear priorities, plans, and measurable outcomes across all departments
Lead cross-functional planning cycles including annual operating plans, budgeting, and quarterly business reviews
Identify and act on opportunities to improve efficiency, scalability, and competitive positioning
Operations & Scaling
Own the design and continuous improvement of operational processes, workflows, and infrastructure that support sustainable growth
Establish and monitor key performance indicators (KPIs) across the business, using data to drive decisions
Ensure consistent, high-quality delivery of products and services to clients at scale
Lead vendor relationships, contract negotiations, and operational partnerships
Client Experience & Relationships
Own the end-to-end client experience, ensuring consistency, quality, and accountability across all client touchpoints
Build and maintain strong executive relationships with key clients, acting as a strategic partner and escalation point when needed
Drive a culture of client-centricity across the organization, aligning teams around client outcomes and long-term value
Implement systems to gather client feedback and translate insights into product, service, and operational improvements
Partner with Sales and Delivery teams to support retention, expansion, and overall client success
Product & Technology Oversight
Collaborate with product and engineering leadership to align the technology roadmap with business priorities and client needs
Champion a culture of innovation, quality, and continuous improvement in product delivery
Maintain accountability for product delivery timelines, technical quality, and client satisfaction
Stay current on AI, automation, and emerging technologies relevant to the insurance software space
Sales & Revenue Growth
Partner with sales and marketing leadership to support pipeline development, client retention, and revenue growth initiatives
Support the expansion of existing client relationships and the onboarding of new enterprise accounts
Develop and refine go-to-market strategies in alignment with insurance industry trends and buyer needs
Represent Insuresoft at industry events, conferences, and client-facing engagements as appropriate
People & Culture
Build, mentor, and retain a high-performing leadership team and broader organizational culture aligned with Insuresoft's values
Champion employee development, engagement, and well-being across the organization
Foster an inclusive, collaborative, and accountable workplace culture
Partner with HR on talent acquisition, succession planning, and organizational design as the company scales
Volarisgroup · United States - Tuscaloosa, AL