Participate in customer kick-off meetings: review project expectations, deliverables, timelines, and budgets
Monitor and deliver to a mutually agreed project plan, implementation timeline, and budget
Gather and create accurate requirements for software configuration or new development, designed to meet the true business needs of the customer and requirements of the Trading Partner
Test and configure software to meet customer requirements
Conduct workshops for customers
Provide multi-faceted support while delivering services, including: resolving problems, explaining products and services, instructing in use of software, configuring software, managing risks, troubleshooting, billing concerns, and other business priorities
Communicate appropriate guidance for resolution and status in a timely manner
Collaborate with Services (Professional, Technical, and Support), Customer Success, Product Management, and Product Engineering
Gather information, research, and manage customer requests from creation to completion
Manage timelines and deliverables with internal departments and customers
Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
Build formal and informal relationships with customers and internal team members
The Essentials - You Will Have:
Bachelor's Degree in Relevant Field.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability to travel 10% of the time.
The Preferred - You Might Also Have:
Typically requires a minimum of 5 years of related experience.
2+ years of experience in a consulting role within manufacturing industry.
2+ years of experience with Electronic Data Interchange (EDI).
Prior Plex experience.
Prior experience with EDI standards (X12, EDIFACT, ODETTE, and VDA).
Prior experience using BOOMI in a professional environment.
Experienced in project management.
Willingness to work non-standard hours on occasion.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Benefits
Remote work options
Additional Information
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
Our Plex Professional Services team is looking to add an EDI Delivery Consultant to support domestic and international Trading Partners. As an EDI expert, your mission is to ensure our Customers successfully implement EDI Trading Partners in the Plex Smart Manufacturing Platform, and support our Customer's Teams becoming proficient supporting EDI at their manufacturing facilities. You will use your experience in ERP, Supply Chain, and EDI to provide consulting leadership to customers within the manufacturing industry.
This role will report to the EDI Delivery Manager.
Rockwell Automation · FL