Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.
Requirements
Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
Experience leading design teams across multiple workloads and complex initiatives
Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.
Please include portfolio/content showing evidence of your experience across these four areas:
People - Helping develop high-performing teams.
Process - Applying scalable UCD methods that drive measurable outcomes.
Position - Influencing strategy and embedding design across an organisation.
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
How you'll work
The hybrid working expectations for this role are 3 days in the office per week.
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
Your office base
London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
Why wait?
Apply now to build an amazing career and be part of a brilliant tea
Benefits
Health insuranceFlexible schedule
Additional Information
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app . You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.
Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.
Sky · Osterley