Lead the Remittance Team in Malaysia Hub to ensure the highest processing standards are consistently attained.
Plan, review, organize and supervise the functioning of Remittance processing - daily activities, management of volumes and transaction processing, hiring, and training of resources etc.
Process and/or approve Remittance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.
Ensure all SLA's / KPI's as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.
Ensure all controls - Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
Implement and maintain a high standard of operations control and compliance to always protect the Group's and Clients' interests.
Ensure all operations managed by the team are always 'audit worthy' and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
Ensure escalations are raised to the Singapore team on a timely basis, as required.
Manage the key operational risk indicators of the team and maintain within acceptable levels.
Ensure any complaints and queries from the Singapore team (including from Business Units) are handled on a timely basis without recurrence.
Review all People aspects of the team - optimally trained, motivated team who can deliver as per SLA requirements. Provide guidance to staff as required on all technical and non-technical requirements, as needed
Participate in projects and discussions with the Singapore team, as required.
Strong commitment and drive to Eliminate, Simplify and Automate process.
Other tasks as directed by Department Head.
Additional Requirements
Be a Part of the UOB Family
Apply now and make a Difference
Additional Information
Company: 6255 UOB Innovation Hub 2 Sdn Bhd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the department
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
UOB Group Wholesale Banking helps companies and institutions optimize their business operations and cash flow, manage risks, expand into new markets, and manage their capital needs by providing tailored financial solutions, services, and sector insights.
We help develop trusted relationships and partnerships by focusing on our clients' long-term interests and helping them to meet their strategic objectives. Our unique combination of local, in-country presence and expertise, astute Asian market insights and regional network connectivity enables us to help unlock Asia's potential for our clients.
Uobgroup · The Gardens North Tower