Strategic Accounts Receivable Specialist

About the role

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead. Scope of Position The Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive, and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time or as needed for implementation and or business needs. This role is hybrid and is based in Andover, MA. Primary Job Duties and Responsibilities Support and coordinate the activities of an AR portfolio more than $8M USD Manage the tactical relationship of the customers as representative of the Finance Shared Services organization Troubleshoot issues that are significant and assess impacts and solutions Coordinate customer meetings and prepare the topics for review and/or resolution Deliver on key performance metrics as established in the goal/review process Prioritize, resolve, and escalate any issue within 15 days of notice Transact credit card payments via online tool for applicable customers Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.) Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer's purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation Maintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes Maintain an accurate and up to date collection note system for all defined customers Provide support for common proof of delivery and/or product shortage claims Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables E-mail and mail invoices and bills of lading as necessary and per customer requests Identify and assist in the preparation of accounts for placement with collection agencies Provide backup support for team members and contribute to a collaborative team environment Perform other duties assigned by management Required Qualifications Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles Accounts receivable or financial shared services experience Technical proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables Multi-currency processing - Familiarity with international payments, currency conversions, and related compliance Collaborative mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels Excellent communication skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations Analytical thinking - Strong analytical and problem-solving skills with a high attention to detail Organizational ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines Customer service orientation - A service-first approach with a proactive and responsive attitude Problem solving - Capable of identifying root causes and implementing long-term soluti