Dispatch
ExternalFull-timeOn-siteToday
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Responsibilities
- Dispatch and schedule service technicians efficiently throughout the day
- Mange closes out technicians, assuring information, parts, and pay are correct
- Utilize Service Titan to schedule jobs, manage technician workflows, and update job statuses
- Update clients on appointment times
- Handle schedule changes, emergencies, and priority calls with confidence
- Ensure a high level of customer satisfaction through clear communication and follow-up
Requirements
- Previous dispatcher experience in the trades (HVAC, plumbing, electrical, or similar)
- Hands-on experience with Service Titan (required)
- Strong communication, organization, and multitasking skills
- Ability to stay calm and solutions-focused in a fast-paced environment
- Reliable, detail-oriented, and team-focused mindset
- Must be able to pass a background check and drug screen
- Why Cool Willy's?
- Supportive team environment
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Company Intel
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