Dispatch

Responsibilities

• Dispatch and schedule service technicians efficiently throughout the day
• Mange closes out technicians, assuring information, parts, and pay are correct
• Utilize Service Titan to schedule jobs, manage technician workflows, and update job statuses
• Update clients on appointment times
• Handle schedule changes, emergencies, and priority calls with confidence
• Ensure a high level of customer satisfaction through clear communication and follow-up

Requirements

• Previous dispatcher experience in the trades (HVAC, plumbing, electrical, or similar)
• Hands-on experience with Service Titan (required)
• Strong communication, organization, and multitasking skills
• Ability to stay calm and solutions-focused in a fast-paced environment
• Reliable, detail-oriented, and team-focused mindset
• Must be able to pass a background check and drug screen
• Why Cool Willy's?
• Supportive team environment

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Company Intel

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