Technical Customer Support Professional

About the role

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, qua lity, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NA SDAQ: TRMB), v isit: www.trimble.com Trimble Unity is a fully-integrated, owner and contractor-centric, cloud-based construction software focused exclusively on meeting the needs of facility owners and construction professionals. Trimble Unity Construct flagship product is an end-to-end Project Management Information Solution (PMIS) delivering outcomes from capital planning and design through commissioning. What Makes This Role Great: In this role, you will have a massive impact by owning the success of infrastructure deployments and system rollouts for our global clients. You will blend cloud-based platform orchestration with hands-on systems engineering, giving you full technical autonomy across diverse server environments. Working out of our Chennai office, you will interface directly with stakeholders, product teams, and end-users, quickly becoming the ultimate product expert while driving automation and optimization strategies across our deployment pipeline. Key Exciting Responsibilities Deployment Planning & Coordination: Collaborate with cross-functional teams and stakeholders to design deployment strategies, manage timelines, map resource requirements, and ensure flawless execution. Technical Architecture & Guidance: Act as the subject matter expert on deployed systems, identifying technical challenges or risks, and proactively proposing resilient workarounds or engineering solutions. User Support & Training: Deliver training sessions to familiarize end-users with new functionalities, address complex technical queries, and ensure swift issue resolution with a strong customer-service orientation. Documentation & Continuous Improvement: Create and maintain deployment documentation, user guides, and progress reports while continuously identifying opportunities to automate deployment processes and streamline operations. Essential Skills & Experience Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar systems engineering role. Cloud Platform Mastery: Strong hands-on experience with cloud platforms (AWS, Azure, or similar) across core services including compute, storage, networking, databases, and secure deployment models (IaaS, PaaS, SaaS). Systems Administration & Networking: Proficient in server provisioning, configuration management, troubleshooting, and virtualization technologies (VMWare, Hyper-V, KVM). Deep knowledge of IP addressing, subnets, routing, load balancing, and cloud firewalls. Cloud Security Infrastructure: Solid understanding of cloud security best practices, including Identity & Access Management (IAM), encryption, network security groups, and data protection protocols. Professional Competence: Exceptional written and verbal communication skills, a highly organized and self-directed approach to problem-solving, and the ability to maintain absolute discretion with sensitive or confidential data. Bonus Points For: Automation Capabilities: High proficiency in scripting languages such as Python, Bash, or PowerShell for building automated deployment pipelines. Cross-Functional Domain Knowledge: Foundational understanding of Business Accounting, including checking the accuracy of financial statements, basics of payroll management, and invoice processing. Product Knowledge: Prior familiarity or rapid capability to develop expert-level understanding of Viewpoint software products from both an internal and user perspective. Logistics: Location: India - Chennai (In Office) Job Type: Full-Time Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a ta